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Customer Service Supervisor Marketplace

3 weeks ago

Jakarta, Indonesia Kawan Lama Group Full time

Sebagai Customer Service Supervisor Marketplace, Anda akan bertanggung jawab dalam mengevaluasi kegiatan layanan customer service sehingga mampu meningkatkan kepuasan customer, memonitor penanganan keluhan customer dan melakukan proses follow-up terkait layanan dan prosedur secara efektif dan responsif guna penyelesaian sesuai standar pelayanan, serta melakukan pemeriksaan dokumentasi dan menyiapkan laporan berisi korespondensi customer kepada atasan untuk tujuan referensi di masa mendatang dan masukan perusahaan dalam melakukan improvement
- Pendidikan mínimal S1 segala jurusan
- Pengalaman mínimal 2 tahun dibidang yang sama
- Pengalaman di bidang ecommerce, khususnya di industri home living & improvement
- Pengalaman menangani strategi marketplace platform, sales dan marketplace campaigns

Skill yang Dibutuhkan
- Ms Office
- ecommerce knowledge
- Bahasa Inggris

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