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Member Service

3 weeks ago

Jakarta, Indonesia Wyndham Destinations Full time

**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**PRIMARY OBJECTIVES**:
To actively contribute to the company vision of making holiday dreams come true by being responsible for providing high standard services to achieve high satisfaction, positive word of mouth, good customer experiences. As part of the job, responsible for developing/adapting feasible working process of Member Services.

**PRINCIPAL RESPONSIBILITIES**:

- (Include but not limited to:)_
- Process all Member bookings efficiently and within a timely manner via all communication channels including e-communication.
- Assist with the development of working processes and operating SOP’s, supervise.
- Follow company processes ensuring member engagement.
- Effectively deliver member engagement programs to members and guests.
- Effectively deliver new-Member onboarding program.
- Assist with the distribution of Member Kits to Members.
- Assist with providing regular reporting requirements to Corporate.
- Deliver 1-1 Member Education Program.
- Understand and instill branded service standards, company system and processes, then adapt and localize owner service to maintain member satisfaction at a high level.
- Efficiently respond to inbound online messaging Member servicing platforms within a three hour turnaround.

**KEY POSITION CRITERIA**:

- 3-5 years’ experience in customer focused roles within, tourism, education and or travel industries in sales positions.
- Fluent in English: This is essential, as it is necessary for effective daily communication with our corporate headquarters and international teams.
- Fluency in Mandarin highly desired.
- Fluent in Korean (reading, writing, and speaking): We have many members who speak Korean, so the ability to communicate with members without barriers in these languages is highly valued.
- Hospitality industry reservation and services related working experience in manager roles.
- Confident, flexible with the ability to work in a fast paced and changing environment.
- Flexibility in working schedule - ability to work weekends, public holidays, evenings as required.

**Where Memories Start with You**:
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.