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Persyaratan
At least holds a bachelor’s degree
Knowledgeable in MS Office (Word, Excel, PowerPoint)
Good command of the English and Japanese language, both oral and written.
Must have at least 2-3 years’ experience as Customer Support or similar position.
Possess strong relationship management skills, ability to collaborate, and bring people together towards a shared outcome
Passionate about high-quality work and continuous improvement in business procedures.
Possess good comprehension and sharp analytical skills
Be a team player and capable of meeting strict deadlines.
Good record of attendance, interpersonal skills, and decision-making skills. Tanggung Jawab
Conduct account opening and verification procedures.
Communicate directly with clients regarding account registration; promotion; and company services.
Receive, accommodate, and follow up on inquiries, criticism, suggestions, complaints, and feedback from clients.
Accurately manage and resolve client issues
Make decisions on handling customer complaints based on SOP
Convey the conclusion of the complaint follow-up process to the client.
Analyzing customer satisfaction surveys.
Obliged to protect data and information related to customers, systems and everything related to the company
Provide input and suggestions according to their respective fields, for the development and progress of the company
