Desk Control
2 weeks ago
Persyaratan
Pendidikan D3/S1, IPK mínimal 2.75.
Usia maksimal 30 tahun.
Memiliki pengalaman kerja sebagai RTFM / Desk Control atau Team Leader mínimal 1 tahun.
Memahami jobdesk RTFM/ Desk Control.
Memahami operasional layanan contact center.
Memiliki kemampuan excel (ms office, vlookup, hlookup, pivot table, power point).
Memiliki kemampuan Analisa dan reporting yang baik.
Memiliki leadership, tegas dan control yang baik dalam melakukan monitor kerja agent.
Bersedia bekerja shifting.
Bersedia penempatan di Semarang (Jawa Tengah). Tanggung Jawab
Memastikan semua operasional layanan contact center berjalan sesuai dengan rencana, mencapai dan mempertahankan tingkat layanan yang optimal.
Melakukan pengawasan produktivitas kerja kepada agent agar dapat menjalankan tugasnya dengan baik.
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