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Claim Medical Trainer

2 weeks ago

Jakarta, Indonesia Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**The opportunity**

Reporting to the Claim Medical Advisor, this position provides unified training development across claims and identifies skill gaps within claims team as a whole. The position is dedicated resource as full-time coach.

**Responsibilities**:

- Monitor quality of services from medical service providers
- Provide some medical mentoring/ coaching to claims analysts & Case Monitoring Team, including similar work supporting by vendor partners (TPA included)
- flag any significant skill gaps to training coach
- Lead training to upskill new and existing staff, and monitor effectiveness of training to enhance as relevant
- Own tracking of capability and certification levels across Claims
- Monitor effectiveness of training framework and enhance as relevant
- Support technical specialist in technical aspects across Claims
- Supporting education to parties outside claim team, including to Distribution’s trainer, customer education program, other departments.

**What we are looking for**

Education
- Graduation from an accredited medical school with an M.D.

Professional/Trade Qualification
- Indonesia local practicing experience is preferable
- Good understanding of underwriting/claims protocol and philosophy
- FLMI, FLHC/ALHC, FALU/AALU and/or CLU would be assets
- Strong background in technical and medical research with technical writing skills.
- Maintains commitment to goals, measures own work to track progress, while identifying and resolving challenges.
- Team player, passionate, matured and independent in driving and handling counterparts.
- Strong communication, presentation and training skills.

Experiences
- 5-10 years of insurance medicine experience working for life & health insurers, reinsurance or related businesses, and is registered with the Medical Council of Indonesia (Surat Tanda Registrasi)

Computer Proficiency
- Ms. Office

Language Proficiency
- Bahasa Indonesia
- English

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer