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Site Service Engineer

3 weeks ago

Jakarta, Indonesia FLSmidth, Inc. Full time

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge.

It’s a big responsibility, and we have committed to do it.

As a leader in the cement and mining industries, we have taken on the responsibility of developing sustainable solutions. We have launched our ambition, MissionZero - enabling our customers to move towards zero emissions cement plant by 2030.

Your curiosity know-how and innovative mindset will take us from idea to action. Together, we enable our customers to produce the materials needed for a better future.

We are seeking a highly motivated and service orientated individual to join our team as a Site Service Engineer for Asia, based in Indonesia.

As the key site-based contact for our Customers, the Site Service Engineer role is critical. You will be responsible for overseeing the product line of KREBS Pumps, Cyclones, Valves, Hose & Rubber (PCV) performance in the field as well as targeting competitor installed base to replace & offering technical solutions with our Teams. This is an excellent opportunity to showcase your expertise in service solutions and drive the success of our products in the region.

Job Scope:

- Customer focused service support for all Pumps, Cyclones, Valve, Hose & Rubber products in the region.
- Routinely monitoring & offering improved performance solutions to Customers. In-depth knowledge of rebuilds, oversee site installation & routine maintenance of PCV equipment.
- Targeting competitor installed base, gathering process-data & working with technical teams to offer our products showcasing improved performance, lower total ownership costs, better availability & service support.
- Technical solutions sales through identifying site issues & troubleshooting - willingness to drive business development and build relationships for repeat business.
- Maintain site based installation list & monitor performances.
- Collaborate with the regional sales teams to effectively promote and market our products/services to relevant customers in the region.
- Work closely with Regional/Global Product Line Management, Capital Sales, and Inside Sales to develop winning proposals.
- Provide comprehensive training and guidance to customers, sales representatives, and site support.
- Travel to customer sites and engineering firms to troubleshoot, consult on system design, support start-ups, and ensure proper aftermarket support, including warranty/quality issue resolution.
- Report won/lost opportunities and customer feedback, including market intelligence, competition activities, and suggestions for product design and improvement based on specific customer pain points.
- Collaborate to support the successful launch of new products/services in the region.
- Assist with mining sales opportunities in region.

What you bring:

- Strong Customer Focus
- Ability to live and work in Indonesia.
- Experience with a service background as a fitter & turner or in metallurgy or mechanical engineering.
- Capability to provide training and guidance to customers, sales, and field service teams.
- Willingness to travel to troubleshoot, consult on system design, and ensure aftermarket support.
- Skilled in analyzing competition, providing customer feedback. Ability to identify product design improvements and customer pain points.
- Strong interpersonal skills to interface effectively with customers, sales teams, and cross-functional stakeholders. Ability to collaborate with global teams and leadership.
- Understanding of the Asia Pacific market dynamics, industry trends, and regulatory environment.
- Strong presentation skills and the ability to present technical training courses to large groups.
- Ability to thrive in a fast-paced, global environment with matrixed reporting structures.
- Supports delivery of technical sales briefings for customer and company representatives
- Gathers input to customer technical specifications and estimates the costs, resources, time, and technical requirements of modifying, configuring, and installing the product or solution
- Gathers input to post-sale product configuration and designing custom solutions in accordance with customer specifications
- Supports delivery of technical user training and product briefings with customers, vendors, and company representatives.

What we offer

Join our team at FLSmidth and immerse yourself in an energetic and competitive work environment
- Competitive remuneration package on offer.
- Flexible start & finish times.
- Job security in a volatile market - FLSmidth has 140 years of successful operation within a global environment.
- Development and training within a respected global OEM company.
- Opportunity to be recognised and rewarded via the FLSmidth United program allowing you to redeem points and purchase a wide range of products.
- Employee Assistance Program for employees