User Researcher
1 week ago
**About TIYA**:_
TIYA is a Singapore based company established in 2019 and fully owned by LIZHI (NASDAQ:LIZI), a US-listed company.
The Company’s TIYA App was launched in the U.S. in 2020 and aims to connect users globally. Featuring a ‘live' social networking experience, the TIYA App encourages real-time and candid conversations through voices.
- **Role Summary**:_
Working within an energetic and ambitious Global Strategic Development team in TIYA, this role will focus on supporting the Global User Research team in developing insight-led UX, User and Product strategies. We focus on discovering and discussing new ideas, methodologies and best practices to bring the research practice in TIYA to greater heights
- **Responsibilities**:_
- Partner effectively with Product and Design teams to identify research needs and discuss research project requirements
- Responsible for the independent design, execution and analysis of research projects with various complexities, ranging from strategic (foundational) to tactical (evaluative) research for different product development stages
- Utilize the right mix of research methodologies to fit research requirements, including conducting online and offline user interviews, focus groups, diary studies, ethnography, expert interviews, usability testing, online communities, concept testing and surveys
- Analyze and synthesize qualitative and quantitative data from both primary and secondary sources to deliver holistic and valuable insights that will influence and guide our Product team
- Own and manage project timelines and deliverables while ensuring quality, consistency and integrity in research processes and outputs
- Work with other researchers within the global team to identify opportunities for continuous improvement of research processes and support the implementation of standards, thereby developing a world-class research practice
- Empower internal teams with basic research skills (e.g. In-depth Interviews, Street Intercepts) and understanding through training
- Establish yourself as the champion of user's voice within the organization
- **Qualifications**:_
- Curiosity about our users.
- Experience in working with social app products or in a product development research environment.
- Hands-on independent researcher with 3 - 5 years in a user research or insights role with prior experience in research consultancy preferred.
- Strong qualitative research background with knowledge in qualitative frameworks, developing discussion guides and able to moderate user interviews and focus groups.
- Effectively integrate data and insights from multiple sources to paint a holistic and powerful story.
- Confident in presenting to diverse audiences within an organization.
- Proactive and enjoy a fast-paced, high-growth environment but not forgetting to have fun in the process.
- Experience with remote usability testing tools is a plus.
- **Why TIYA?**:_
- We have an energetic team who are passionate about building a global audio-based online networking platform;
- We have many years of experience in the online-audio industry;
- TIYA has a people-centric culture, we fully support people with creative mindset to develop new projects;
- **Benefits & Perks**:_
- Competitive compensation and benefits program;
- Training program;
- Promotion and salary increase opportunities.
- Comfortable office environment and flexible working hours.
Ability to commute/relocate:
- Jakarta: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- User Research: 2 years (preferred)
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