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Service Advisor
2 weeks ago
Tanggung Jawab:
- Pendaftaran layanan servis untuk semua pelanggan (ride-hailing & B2C).
- Melayani konsultasi servis dan diagnosis terkait utilitas unit untuk internal servis dan melakukan tindakan cepat dalam perbaikan masalah.
- Memimpin dan berkolaborasi dengan teknisi untuk menyelesaikan masalah teknis.
- Melakukan pemeliharan data, seperti catatan pelayanan, masalah unit, dll. Mempersiapkan unit untuk servis.
- Memastikan ketersediaan teknisi untuk kebutuhan servis yang diperlukan.
- Minimal lulusan SMA atau sederajat.
- Min. 2 tahun pengalaman praktik teknis mekanik, baik kendaraan konvesional/listrik.
- Min. 1 tahun pengalaman sebagai Service Advisor/Assistance.
- Berpengalaman sebagai team leader, khususnya teknisi.
- Mampu memimpin teknisi untuk bekerja secara efektif dan efisian.
- Mampu meninjau kendaraan secara detail dan memberikan solusi terkait masalah teknis.
- Mampu bekerja lintas fungsi dalam perusahaan, serta menjaga sikap yang baik dan positif.
- Terampil menggunakan perangkat bekerja seperti Google Workspace, terutama spreadsheet.
- Memiliki kemampuan bahasa yang baik, tertulis dan lisan dalam bahasa Indonesia, serta fasih dalam bahasa Inggris.
