Research Manager

2 weeks ago


Jakarta, Indonesia Lummo (Formerly Bukukas) Full time

**About Us**

We are a neo-banking venture aimed to improve the livelihood of SMEs in South-East Asian countries by providing solutions and building the path to inclusive access to financial service.

**Our Products**

The journey started with BukuKas, an app to digitize the physical record-keeping books by enabling micro and small enterprises to record their sales, expenses, and cash transactions at ease using their smartphone.

Recently we also launched BukukasPay, a digital wallet platform and online payment system that made it to #1 on the Playstore business category within 6 days of pure product-led growth.

Our second product, Tokko, enables micro and home industries to digitize their store and capture more customers.

Now we are proud to be chosen by over 6 million merchants in Indonesia to be their trusted partner in simplifying their cash management and growing their business through the online catalog.

**Funding**

We started our Seed Round through 500 startups and recently raised a funding of $50M in a Series B round, in May 2021.

Backed by top venture capital firms including Sequoia Capital, Credit Saison, Speedinvest, January Capital, Founder Bank Capital, and other prominent investors and founders like Patrick Walujo, Sandeep Tandon, Nipun Mehra, Gokul Rajaram, and Amrish Rao, we are ready to pave inroads to additional financial services for SMEs in the future.

Ready to join the adventure in our rocketship?

**What will you do?**
- Manage and lead the team in developing research ideas and strategies to better understand our users’ needs and behaviour to find business opportunities in concert with other functions
- Manage our research pipeline and prioritise projects depending on the impact.
- Designing both qualitative and quantitative research plans using the most appropriate research methodology to achieve research objectives
- Frame effective research questions and hypotheses to have a deep understanding of our studies.
- Design discussion guides and test scenarios that can minimize bias and leading effects of our research studies.
- Collaborate closely with other functions in the research process to allow them to gain first-hand empathy of users.
- Transform key findings and patterns into actionable insights via a rigorous synthesis process as well as communicate these insights in effective manners via storytelling and visual presentations.

**What does it take?**
- 3 - 5 years of research experience where you have led research projects from start to finish.
- Bachelor’s Degree in Psychology, Human-Computer Interaction, Design, Journalism or any related field with equivalent work experience.
- Broad knowledge about the difference between strategic, directional and foundational research and the function of each of these research types.
- Have the expertise and resourcefulness to adapt and experiment with different research methodologies to help get the insights we need.
- Understand the importance of sampling design and operationalising participant criteria into screening surveys to find the right participants for the studies.
- Proficient with research methods such as but not limited to Usability Tests (Moderated/Unmoderated, Card Sorting), A/B Tests, In-depth Interviews, Contextual Inquiry (Participatory Design), Concept Testing (Analogous Inspiration, Extreme User Research etc.), Surveys.
- Experience in conducting quantitative research, including but not limited to designing efficient survey questions with screeners, data analysis to uncover the patterns and actionable insights from raw data.
- Thrive in an environment with a short feedback loop, both giving and receiving constructive feedback to help move the team forward.
- Able to plan and manage your time well and can anticipate the dependencies of your deliverables with other teammates.


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