Claim Value Stream Improvement

2 weeks ago

Jakarta, Indonesia Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**JOB PURPOSE**

This job is responsible for improving the efficiency and effectiveness in Claim processes to achieve dramatic improvement in business performance. Process Improvement to enhance TAT processes, boost productivity, decrease costs, improve customer experience, and create a competitive edge.

**TASKS & RESPONSIBILITIES**

**Individual Accountabilities**:

- System documentation: comprehend the specifics of an existing system. Gather information about present procedures, outputs, and measurements to create a baseline of how the organization operates.
- Cost assessments: examine the cost and value of each business system and process using historical business data.
- Measuring corporate waste: review and analyze waste process by remove all types of waste in a Claim procedure, whether it is due to bad budgeting processes, physical inventory losses, staff work, or any other part of a business system.
- Identifying system relationships: get a comprehensive picture of how a firm operates by studying how changes in one system might affect other sections of the organization.
- Predicting the outcomes of system modifications by modeling potential outcomes.
- Rearranging hierarchies and workflows to increase efficiency.
- Creating implementation plans: Create step-by-step processes and timetables for each change.
- Researching new equipment and techniques: provide recommendation of stay current by looking for new technology and techniques to add into your organization.
- Team member training instructs claim members on any changes in recommended practices or procedures.
- Process improvement managers establish careful budgets and evaluate how to use business resources to launch new projects to achieve the highest return on their investment in a new system.
- Tracking progress by gathering data regularly to assess how well a new system performs, then using that knowledge to make modifications over time.

**Job Requirements**:

- Demonstrates understanding of Manulife's strategy
- Strong detail orientation
- Lean knowledgeable in leading and effective reengineering process
- Strong cultural awareness
- Strong stakeholder management and communication skills - able to push back
- Most interpersonal skills meet requirements for role
- Open to learning and receiving coaching to further develop skills
- Working knowledge of most aspects of role
- Up to date on market knowledge
- Straightforward tasks likely to be completed to an acceptable standard
- Constantly learns from both success and failure
- Good organizational and problem-solving abilities that enable you to manage through creative abrasion
- Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes

**Decision Authorities**:

- Possesses analytical skills
- Able to partially resolve components of situations

**Position Dimension**

This position will join in claim team which the responsibilities to support the Claim Transformation Process to achieve bold ambition claim value stream in automation and paperless initiatives

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer

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