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Content Quality Specialist-id

2 weeks ago

Jakarta, Indonesia ByteDance Full time

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Our Operations team moderates millions of videos daily at a global level to ensure the contents are safe for our users. As a Quality team, we need to review and audit the contents which were moderated by our moderators, to handle appeals, providing feedback and support on policy questions.

What will I be doing?
- You will perform daily sampling tasks for audit purposes.
- You will have to thorough data analysis, feedback problems & handle necessary escalation and weekly feedback on moderation quality.
- You will provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps
- You will cooperate with moderation teams and Market POC to ensure the moderation quality is up to standard
- You will participate in the development of quality inspection standards and continuously optimize the process and system platform.

What should I bring with me?
- You come with previous experience performing a Quality Assurance role in a Content Moderation / Content Quality / Safety environment.
- You pay attention to detail and you are comfortable using data analysis to identify trends.
- You possess experience in a BPO / call center/customer service environment.

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.