E-commerce Specialist

3 days ago

Jakarta, Indonesia Levi Strauss & Co. Full time

**Responsibilities**:
- Co-own P&L with country commercial lead
- Contribute to yearly revenue plan monthly budget, promotions
- Execute the plan & reach revenues targets
- Set up KPI (traffic, conversion, etc) and manage reporting
- Manage the routine daily operations management (ordering & replenishment, analytical supports report design and maintenance, month-end closing, business planning)
- Manage tech vendor relationships (Capillary Managed Services)
- Constantly visit and revise KPIs per business changes + manage business vendors to achieve SLA with proposed action plans.
- Define end-to-end eStore operation model and detailed working process, including merchandising, logistics fulfillment, consumer care, etc.
- Deliver ongoing business SOP (standard operation process), analyze and improve service quality continuously
- payment and delivery efficiency management
- Interface with finance/ logistic / marketing / assortment to better understand internal processes to give external customers efficient service.
- Website merchandise management: routine management of SKU online/offline, coordination with campaign support.
- Lead the crisis management and resolution of customers’ complaints in close coordination with the eDistributor’s Customer Service Team and Marketing Lead.
- Lead & Manage D2C Initiatives with country first strategy:
- CRM
- AOS, SFS, BOPIS
- POS Interactions
- Mobile Apps
- Business Intelligence
- ERP Interactions
- New Payment methods
- Centralized customer care
- POV on eCommerce technologies & solutions covering performance marketing, channel management, social commerce, web-store design & operations, content production, order fulfillment, warehousing, delivery & logistics with centralized customer care
- Lead digital business road map on a rolling 18-month basis
- Work with Marketing Lead to successfully manage brand partnerships and regional campaigns to accelerate the progress of eCommerce and technology
- Agility planning based on local competition mapping
- Work with Finance Lead to budget, monitor & control costs (e.g. trade promotion, trading & margin terms) for sustainable growth
- Work with Marketing Lead to efficiently churn VIP program

**Requirements**:

- Bachelor’s Degree with 2 years of significant experience in solid operational & commercial experience in website and marketplace management for a brand OR in a marketplace
- Must have knowledge in e-commerce & marketplace management
- Must have the big picture on the whole process (assortment, marketplace management, marketing campaign organization, fulfillment, customer service)
- Strong business acumen and demonstrated proficiency in general business disciplines
- Proven strength in both oral and written communication skills, including the ability to develop and deliver presentations to senior management and large groups in a professional, concise and direct manner.
- Strong interpersonal skills; proven ability to effectively build and manage relationships.
- Demonstrated action orientation to create opportunities or avoid future problems. Flexibility and skill in adapting to meet new requirements
- Working Knowledge of MS office programs (Word, Excel, PPT)

LOCATION

Indonesia, Jakarta - Office

FULL TIME/PART TIME

Full time

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