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Hotel Operations Strategist

2 weeks ago

Batam, Riau, Indonesia Marriott International Full time
Job Summary
As a key member of the Marriott International team, we are seeking an experienced Director of Operations to lead our hotel operations. The successful candidate will be responsible for developing and implementing departmental strategies, ensuring alignment with brand service standards, and driving revenue growth.

About the Role
The Director of Operations will work closely with direct reports to achieve operational excellence, prioritize customer needs, and maximize financial performance. They will also be responsible for developing and implementing property-wide strategies that deliver exceptional guest experiences, foster employee satisfaction, and provide a return on investment.

Key Responsibilities
* Develop and implement departmental strategies aligned with brand service standards
* Collaborate with hotel management to develop an operational strategy that drives business results
* Analyze service issues, identify trends, and make informed decisions to drive improvement
* Work with operations teams to effectively manage occupancy, rate, wages, and controllable expenses
* Champion the brand's service vision and ensure alignment amongst hotel leadership teams

Requirements
* 2-year degree in Business Administration, Hotel and Restaurant Management, or related field, or equivalent experience
* 4 years of experience in guest services, front desk, housekeeping, sales and marketing, or related area
* Strong analytical and problem-solving skills
* Excellent communication and leadership abilities

What We Offer
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment

How to Apply