International Operations Expert

1 day ago


Jakarta, Jakarta, Indonesia Siemens Mobility Full time
What You'll Do

As Senior Customer Experience Manager, you'll play a crucial role in driving business growth and ensuring exceptional customer satisfaction. Your primary responsibilities will include:

Key Responsibilities:
  • Leading a team of experts to provide second-level support for warranty topics concerning Medium Voltage switchgears and Vacuum Circuit breakers.
  • Developing and implementing site activities with the local team through remote support and on-site product training.
  • Building and maintaining relationships with key partners and stakeholders.
  • Designing and delivering training programs for internal and external customers.
  • Maintaining a strong focus on Health & Safety and tracking related KPIs.
  • Reporting to the Global GCC Management on key performance indicators.
  • Collaborating with the global GCC Head to implement QM&GCC strategy in Indonesia.


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