Mekari Activation Manager

5 days ago


Jakarta, Jakarta, Indonesia Mekari Full time

Mekari is Indonesia's leading Software-as-a-Service (SaaS) company, dedicated to empowering entrepreneurs and business leaders in their digital transformation journey. With our comprehensive ecosystem of software solutions, we aim to facilitate growth and success for businesses across the nation.

Job Description:

We are seeking an experienced professional to lead our Activation team as a Customer Success Director. The ideal candidate will be responsible for overseeing the customer success process, ensuring timely delivery of target fulfillments, and mentoring junior and senior professionals within the team.

Key Responsibilities:
  1. Responsible for OKRs related to customer success process and result
  2. Coordinate responsibilities and capacity planning for target fulfillments for their team
  3. Leading and mentoring activation team, overseeing activities of the junior and senior professionals, and monitoring performance as a whole
  4. Oversees and supports multiple implementation projects
  5. Maintain all project plans, ensure timeframe compliance, and collaborate with stakeholders for all implementation processes
  6. Maintain positive relationships across various functions and roles, including executives, decision-makers, product managers, and functional users
  7. Develop operation automation to decrease friction and improve efficiency
  8. Collaborate with internal cross-function to enable product roadmap, customer needs, and overall communication
  9. Establish Ad-hoc projects based on weekly performance to maintain and improve direct and indirect internal performance


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