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Digital Transformation Lead

2 weeks ago

Jakarta, Jakarta, Indonesia Mekari Full time
Job Responsibilities
  1. Responsible for OKRs related to customer success process and result.
  2. Coordinate responsibilities and capacity planning for target fulfillments for their team.
  3. Leading and mentoring activation team, overseeing activities of junior and senior professionals, and monitoring performance as a whole.
  4. Oversees and supports multiple implementation projects.
  5. Maintain all project plans, ensure timeframe compliance, and collaborate with stakeholders for all implementation processes.
  6. Maintain positive relationships across various functions and roles, including executives, decision-makers, product managers, and functional users.
  7. Develop operation automation to decrease friction and improve efficiency.
  8. Collaborate with internal cross-function to enable product roadmap, customer needs, and overall communication.
  9. Establish ad-hoc projects based on weekly performance to maintain and improve direct and indirect internal performance.