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Luxury Retail Team Lead

3 weeks ago

Surabaya ꦱꦫꦧꦪ, Indonesia voilà Full time

We are seeking a seasoned Luxury Retail Team Lead to join our team at Voila.id. As a key member of our luxury retail brand, you will be responsible for driving sales performance, customer satisfaction, and staff training and development.

Responsibilities
  • Lead and develop the store team through inspiring hands-on management and coaching, fostering a positive work environment that empowers the team to drive business results.
  • Manage client relationships by building sustainable partnerships with customers, ensuring exceptional service delivery aligned with company policy.
  • Motivate the team to maximize product potential, capitalizing on support tools like visual merchandising, clienteling, and events.
  • Bolster a client-centric mindset in-store to deliver an outstanding customer experience and achieve repurchase objectives.
Requirements
  • A minimum Diploma 3 or Bachelor degree is required.
  • You should have 2+ years of experience in the fashion retail industry, preferably in medium to luxury settings.
  • Strong attention to detail, critical thinking, and a keen sense of fashion are essential.
  • You must possess excellent team management and development skills.
  • Serving as a role model in selling and floor management, you should be skilled in training and visual merchandising.
  • An attractive, confident presence with high-level social and networking skills is necessary.
What We Offer

As a Luxury Retail Team Lead at Voila.id, you can expect a dynamic work environment that fosters growth and development. Our ideal candidate will thrive in a fast-paced setting where innovation, creativity, and exceptional customer service are highly valued.