Collection Analytics Lead

2 days ago


Jakarta, Jakarta, Indonesia Cermati Full time

At Cermati, we are seeking a highly experienced leader to head our Collection Analytics team. This individual will be responsible for driving business growth through data-driven insights and strategic decision-making.

Key Responsibilities:
  • Lead the development and implementation of analytics strategies to optimize collections and recoveries processes
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement change management initiatives
  • Design and maintain a comprehensive framework for measuring and reporting on key performance indicators (KPIs) related to collections and recoveries
  • Develop and execute plans to enhance customer experience and drive customer satisfaction across all touchpoints

In addition to leading the analytics function, you will also be expected to contribute to the development of overall business strategy and provide expert advice to senior leadership on matters related to risk management and operational efficiency.


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