Cyber Threat Response Specialist

2 weeks ago


Jakarta, Jakarta, Indonesia Tech Titan Group - Titan Guard and Tech Titan Distribution Full time

Cybersecurity Support Job Description

Tech Titan Guard - Cybersecurity Support Position

This is an exciting opportunity to join our team as a Cybersecurity Support Specialist. As a member of our team, you will be responsible for providing technical support to customers, troubleshooting system issues, and contributing to the development of knowledge base articles.

To be successful in this role, you will need to have excellent communication skills, be able to work effectively in a remote team environment, and possess a strong background in Cyber Security and Computer Networking.

Key Responsibilities:

  • Provide high-quality technical support to customers, resolving issues and improving security.
  • Work collaboratively with team members to achieve issue resolution as per Service Level Agreement.
  • Contribute to and maintain knowledge base articles, training materials, and other repositories of information.
  • Report customer use cases, requirements, enhancement requests, and recommend fixes.

About Our Company

Tech Titan Guard is a leading provider of cybersecurity solutions. Our team of experts is dedicated to delivering exceptional customer service and support.



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