Senior Insights Professional

4 days ago


Jakarta, Jakarta, Indonesia Prudential plc Full time
Elevating Customer Experience

We are committed to being partners for every life and protectors for every future at Prudential plc. Our purpose inspires us to create a culture of inclusivity and diversity, where our people can excel and contribute to our success. We empower our team members to drive growth and development, making a meaningful impact on our business.

Key Responsibilities

Customer Research:
  • Conduct research initiatives to gather actionable customer insights, informing strategies and enhancing the customer experience.
  • Analyze customer data to identify key segments and develop targeted marketing campaigns.
Portfolio Development:
  • Oversee the management of customer portfolios to maximize value and growth, optimizing performance across different customer segments.
  • Implement strategies to enhance customer engagement and loyalty.
Performance Metrics:
  • Track and analyze key performance indicators (KPIs) to measure the effectiveness of portfolio management strategies.
  • Prepare and present detailed reports on performance to senior leadership.
Strategic Alignment:
  • Develop and implement comprehensive strategies to drive customer acquisition, retention, and growth, aligning with overall business objectives and market trends.
  • Foster collaboration and innovation within cross-functional teams.


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