Store Operations Manager

4 days ago


Jakarta, Jakarta, Indonesia Somethinc - BeautyHaul Full time
About Somethinc - BeautyHaul

We are a fast-growing beauty company in Indonesia, aiming to become the largest vertically integrated beauty ecosystem from supply to retail. Our first brand, Somethinc, is the #1 skincare brand in e-commerce & modern trade with >1M social media followers. We are looking for a detail-oriented Retail Operations Manager to oversee daily operations for our retail store, manage staff, and ensure customer service and operational standards are met.

Key Responsibilities
  • Supervise and motivate retail staff to deliver exceptional customer service and operational excellence.
  • Oversee recruitment, training, and development of store staff to ensure they meet our high standards.
  • Monitor sales trends and develop strategies to maximize sales and drive business growth.
  • Develop and implement processes to improve operational efficiency and reduce costs.
  • Develop and implement marketing strategies to promote products and services, driving brand awareness and customer engagement.
  • Maintain accurate inventory levels and ensure timely restocking to meet customer demand.
  • Ensure store policies and procedures are followed, maintaining a safe and compliant work environment.
Requirements
  • Bachelor's degree in Business Administration, Retail Management, or a related field.
  • Excellent knowledge of the beauty market in Indonesia, with a proven track record of success.
  • 5+ years of experience in retail management or operations, with a focus on beauty retail.
  • Proven ability to handle multiple retail stores, with a strong understanding of store operations and customer service standards.
  • Excellent leadership, communication, and organizational skills, with the ability to motivate and develop a high-performing team.
  • Proficient in Microsoft Office Suite and retail management software, with a willingness to learn and adapt to new technologies.
Our Culture

We have a 'CREATED' culture (Collaborative, Responsible, Eccentric, Agile, Tough, Effective, Detail) that values innovation, teamwork, and customer satisfaction. We are looking for like-minded individuals who share our passion for disrupting the traditional beauty industry and building a profitable start-up into a unicorn company.



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