IT Staff

**IT Staff - Multi-Hotel Support**

We are seeking a skilled IT Staff member to support the technology infrastructure across all our 6 hotel units, ensuring seamless performance of hardware, software, and network systems.

**Key Responsibilities**:

- Provide technical support for all IT systems across six hotel properties, including computers, networks, telecommunication systems, and property management systems (PMS).
- Monitor and maintain network infrastructure, ensuring all systems are secure, up-to-date, and operating efficiently.
- Troubleshoot hardware and software issues for hotel staff and ensure timely resolution.
- Manage user accounts, access rights, and data security protocols for hotel employees.
- Assist in the installation and configuration of new hardware and software across all hotel units.
- Ensure regular data backups and disaster recovery processes are in place and functional.
- Monitor and ensure internet and Wi-Fi connectivity is optimized for guest satisfaction across all properties.
- Collaborate with hotel management to assess IT needs, recommend improvements, and implement new technologies as necessary.
- Ensure compliance with data protection regulations and maintain cyber security measures.
- Maintain documentation for all IT assets, processes, and configurations.
- Provide training and technical support to hotel staff as needed.

**Requirements**:

- Proven experience as an IT technician or similar role, ideally within a multi-unit or hospitality environment.
- Strong knowledge of network systems, server management, and hardware/software troubleshooting.
- Experience with property management systems (PMS) and point-of-sale (POS) systems is an advantage.
- Familiarity with data protection and cyber security protocols.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage IT support across multiple locations.
- Excellent communication skills, with the ability to explain technical issues to non-technical staff.
- Degree or certification in Information Technology, Computer Science, or a related field is preferred.

Jenis Pekerjaan: Penuh Waktu

Tenggat Lamaran: 23/10/2024