Eap Counsellor

**Workplace Options**:
Founded in 1982, Workplace Options is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

**Description**:
Workplace Options has an exciting opportunity for an EAP Counsellor to join our counselling team in our Indonesia office. Our counselling department provides counselling services on a global scale including telephonic support, structured telephonic counselling, and applicable resource referral.

**Additional info**:

- This is a remote opportunity. The employee can work from anywhere in Indonesia
- Must be fluent in English and Bahasa
- The shifts hours are from 3pm Indonesia time to midnight

**Requirements**:
**Responsibilities**:

- Provide telephonic counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
- Appropriately refer clients to external resources or within WPO as part of our holistic approach.
- Maintain clear clinical and task-oriented documentation in case management system.
- Possess genuine listening skills and can provide short-term clinical interventions such as CBT, Motivational Interviewing and solution-focused techniques.
- Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.
- Develop clear and concise treatment plans for clients with various session models.
- Assess clients thoroughly to ensure short-term counselling appropriate.
- Follow-through with additional tasks as identified by the clinical management team.
- Passionate about providing support to clients from anywhere in the world.
- Culturally sensitive to our clients and flexible using a telephonic interpreter as needed.

**Job Skills**:

- Experience in solution focused counselling.
- Excellent IT and administration skills.
- Experience of working within a service centre environment would be advantageous.
- Experience working for an organisation with listening/counselling/support services would also be an advantage.

**Qualifications**:

- Proficient in Bahasa and English.

**Benefits**:
BPJS Healthcare security, Breast feeding time, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange programme, Comprehensive training provided for this position,Clinical Supervision provided.

WPOHP