Custommer Service

About the Assignment:

- Provide excellent service by providing analysis of agent quality and improvement
- Manage quality service by monitoring correct flow for agent validation
- Maintain good relationships and community-building efforts with our merchant and stakeholder

The Core Objectives:

- Monitor various corporate communication channels with timely and appropriate responses
- Collect and report for any technical or system issues while doing the audit
- Perform ad-hoc tasks as the team requires to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving stack holder

Essential Experience / Criteria (mandatory):

- Min D3 any major with GPA of 2,75
- Min Fresh grad and max 2 years in the data entry field
- Willing to work on the shifting schedule
- Have basic Excel Skill: accuracy using MS Excel
- Typing skill with WPM 50 & Accuracy 90%
- Good analytical skill
- Clear Articulation and good communication in Bahasa
- Fast response, effective and efficient in working
- Able to work within dynamic environment n
- Vaccinated min 2 Doses

Jenis Pekerjaan: Kontrak