Senior Member Technical
3 weeks ago
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
**Job Description**:
You will be required to work closely with development, QA, conversions, DevOps, Client delivery and technology shared services to ensure successful delivery of releases and effective knowledge transfer, in accordance with Broadridge standards for change and release delivery and managing the Production en, including accurate record keeping and reporting.
Key Job Functions/Responsibilities
- Environment Support: Providing day-to-day support for Product Releases and UAT in non-production Client facing environments, including setup and configuration.
- Environment Health checks: Ensuring proactive detection of issues is monitored for and that non-production environment availability is maximized through.
- User Testing Support: Carry out timely and effective triage of incoming issues, verifying alignment with intended functional and technical scope and coordinating corrective bug and data fixes as required.
- Root Cause Delivery: Engagement with technical and functional delivery teams (including DevOps) to implement and validate release delivery into UAT environments in accordance with agreed release and Client testing plans.
- Status Reporting: Responsible for communicating directly with Client Users and Technical Staff as well as Broadridge Client Delivery Management and other Stakeholders on progress, escalating to the management as required.
- Deployments: Coordinating release and change delivery with technical shared teams in accordance with Broadridge Change Management policy and procedures.
- Planning: Driving the correct prioritization and delivery of reported defects and data fixes to ensure release integrity and protect production stability.
- Knowledge Transfer: Ensure knowledge transfer is effective to both Clients and other operational teams, providing ad-hoc training as required.
- Continual Improvement: Proactively identify opportunities for process improvements, updating documentation including team collaboration sites and operating procedures.
Basic Skill Level Requirements
Qualifications:
- Bachelor’s degree required, preferably in an IT discipline.
- 3+ years’ experience working in a business/Client facing Testing or Application Support role, preferably in the Financial Services industry
- ITIL v3/v4 Foundation preferred.
**Experience**:
- 3+ years’ experience working in a business/Client facing Testing or Application Support role, preferably in the Financial Services industry.
- Strong working knowledge of Asset Servicing lifecycle.
- Knowledge of industry standards for software release and UAT support.
- Working knowledge of DevOps preferably within an AWS environment is advantageous.
**Skills**:
- Must possess strong verbal and written communication skills.
- A natural self-starter who can proactively manage a shifting workload.
- Critical thinking and problem-solving skills are key - any experience with debugging tools a bonus.
- Highly delivery focused with a strong attention to detail.
- Ability to understand and challenge the detail.
- The nature of this role will require some flexible working outside of normal working hours to support release delivery to live Clients.
Tools:
Required:
- Good working knowledge of ORACLE or similar RDBMS technology.
- Strong SQL and PL/SQL
- Jira
- Confluence
- SharePoint
- MS Office: Excel, Word, PowerPoint, Visio
Preferred:
- Windows server-based technical environment is a plus.
- DevOps toolset - Nexus, Jenkin, Terraform, Chef
- Big Picture, Dataplane Reports, Xporter, Script Runner
- AWS, C#, Java, Front-end technologies (Desktop and Web-based)
Personal Attributes:
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