Agency Risk and Control Specialist

3 months ago

Jakarta, Indonesia Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.**:
**The Opportunity**:
**The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manager Agency Risk with the resources to solve critical problems for the future of our business, which is why we need you.**:
**Manulife Indonesia Agency Risk is responsible for making sure the risk and governance process within the Agency team is well established and maintained consistently. This role also requires identifying potential dummy risks and drive the overall business quality for Agency, especially GA growth, covering an end-to-end financing effectiveness (APE-FYP performances vs. financing cost incl. financing claw back), recruitment growth (inorganic vs. organic), resolving lapse and persistency issues, early claims management, and quality of welcome call.**:
**What motivates you?**:

- **You obsess about customers, listen, engage and act for their benefit**:

- **You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes**:

- **You thrive in teams, and enjoy getting things done together**:

- **You take ownership and build solutions, focusing on what matters**:

- **You do what is right, work with integrity and speak up**:

- **You share your humanity, helping us build a diverse and inclusive work environment for everyone**:
**We are looking for someone with**:

- **University degree from reputable university.**:

- **Minimum 6 years working experiences in consulting, financial or life insurances industry and having Agency experiences would be an advantage.**:

- **Able to demonstrate good leadership and managerial skill.**:

- **Able to engage and build strong relationship with internal and external stakeholders including the Agency field forces.**:

- **Preferable with experiences in risk management and managing quality of business performances including financing structure and data analysis in Agency channel.**:
**Nice to Haves**:

- **Ability to build and manage relationships with the key internal stakeholders**:
**On the job you will**:
**1. To perform overall risk identification, risk assessment, control assessment, control assurance, incident monitoring and any other ad-hoc projects assigned by Head of Agency Risk & Control or GM Agency.**:
**2. To lead the control review for each Agency process, incl. deep dive analysis on any loophole or control weakness that may arise within those processes, especially the process of GA onboarding and portfolio review, and to provide recommendations to close the gaps.**:
**3. To highlights and escalate any potential issue or incident to Head of Agency Risk & Control (Agency Management) and to ensure to log them into the CAP system (Archer) including perform monitoring on the due date and ensuring those CAPs are closed accordingly.**:
**4. To perform oversight on monthly QC Line 1B Testing by liaising with the respective Function on failed testing and ensuring there’s remediation action in place to close the gaps.**:
**5. To review standard end-to-end Agency process and **business quality **performance and present those findings through monthly ID Business Review.**:
**6. To liaise closely with Agency Risk & Control Reporting on the agreed items follow-up outlined on Maturity Assessment Action Plans by liaising with the relevant teams and ensuring what is expected has been achieved and delivered accordingly.**:
**Our commitment to you**:

- **Our mission; to be a part of making Decisions Easier and Lives Better**:

- **A leadership team dedicated to your growth and success**:

- **A bold ambition and set of goals to be a leader in driving transformation in our industry**:

- **Our best. Every day.**:
**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, ins

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