Transcosmos Indonesia Visibility Public
2 months ago
Welcome to transcosmos Indonesia where we redefine possibilities and empower businesses to thrive. As a global digital transformation partner, we specialize in delivering exceptional services that drive cost optimization and elevate customer experiences to new heights.
**At transcosmos Indonesia, we excel in two key areas**: elevating customer experiences and optimizing corporate infrastructure. With a holistic approach, we take swift and effective actions that encompass digital promotion, EC operations, and online services.
Additionally, we extend our expertise to your internal operations, digitally transforming processes such as IT helpdesk support, back-office operations, and invoice and procurement procedures. This integrated approach ensures a streamlined corporate infrastructure, unlocking new levels of efficiency and productivity. Together, we deliver exceptional experiences and driving sustainable growth for your business.
Manage projects from preparation, day-to-day execution, and client communication.
Create operational guidance, SOPs, project flow, and communication for all stakeholders on the client side and operational side.
Track and monitor client performance KPIs and develop action plans to improve performance with other teams.
Track and analyze the performance of digital marketing campaigns, including SEO, website, WA, social media, and campaigns.
Use analytics tools (e.g., Google Analytics, SEMrush, Customer Engagement Platform Moengage, Power BI ) to measure key metrics such as active users, traffic to the marketplace, customer engagement, and increased customer loyalty.
Analyze customer behavior and measure its impact on business outcomes to update strategies.
Implement customer segmentation based on demographics, behaviors, website traffic, campaigns, and transactions, and personalize marketing automation to ensure each segment receives tailored and relevant communication and offerings.
Adopt new trends and strategies to expand the customer base, such as upselling, cross-selling, and creating new segmentation.
Collaborate with different teams and monitor all aspects of the project, including communication, technology, development, social media, and campaigns.
Monitor and analyze CRM campaign performance, providing insights, trends, and improvements. Generate regular reports for stakeholders, offering insights and recommendations for optimization.
Oversee team in planning, execution, and completion of projects and make have good quality and on time delivery.
Develop and manage project budgets, ensuring cost-effective use of resources.
Track project expenses and provide financial reports to stakeholders.
Lead and mentor a team providing guidance and support to ensure high-quality output.
Assign tasks and manage workloads to ensure timely project completion.
Have a minimum of 3 years of experience as a Data Analyst,CRM Manager or Project Manager.
Proven experience in managing projects from the planning phase through to execution.
Proven experience in managing project from planning phase until execution
Able to speak English and create reports and presentations in English.
Excellent analytical skills with the ability to deep into data, identify patterns, and generate meaningful insights.
Familiarity with BI tools (e.g., Tableau, Power BI, Looker) and Customer engagement platform (Moengage, Insider, Clevertap) is strongly preferred.
Good communication skills with the ability to translate complex data findings into easily understandable insights for non-technical stakeholders.
Exceptional written and oral communication skills.
Good knowledge of the principles of customer service.
Strong organizational and multitasking skills, with a proactive approach.
Proficient in MS Word, PowerPoint, and Excel.
Able to speak English and create reports and presentations in English.
Strong problem-solving skills with the capability to investigate and resolve data issues.
Expertise in Excel, including advanced functions, pivot tables, and data visualization techniques.
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Account Executive
6 months ago
Jakarta, Indonesia Transcosmos Indonesia Full timeWelcome to transcosmos Indonesia where we redefine possibilities and empower businesses to thrive. As a global digital transformation partner, we specialize in delivering exceptional services that drive cost optimization and elevate customer experiences to new heights. **At transcosmos Indonesia, we excel in two key areas**: elevating customer experiences...
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Os Developer
6 months ago
Jakarta, Indonesia Transcosmos Indonesia Full timeWelcome to transcosmos Indonesia where we redefine possibilities and empower businesses to thrive. As a global digital transformation partner, we specialize in delivering exceptional services that drive cost optimization and elevate customer experiences to new heights. **At transcosmos Indonesia, we excel in two key areas**: elevating customer experiences...
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Android Developer
5 months ago
Jakarta, Indonesia Transcosmos Indonesia Full timeWelcome to transcosmos Indonesia where we redefine possibilities and empower businesses to thrive. As a global digital transformation partner, we specialize in delivering exceptional services that drive cost optimization and elevate customer experiences to new heights. **At transcosmos Indonesia, we excel in two key areas**: elevating customer experiences...
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Japanese Translator
6 months ago
Jakarta, Indonesia Transcosmos Indonesia Full timeWelcome to transcosmos Indonesia where we redefine possibilities and empower businesses to thrive. As a global digital transformation partner, we specialize in delivering exceptional services that drive cost optimization and elevate customer experiences to new heights. **At transcosmos Indonesia, we excel in two key areas**: elevating customer experiences...
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IT Project Manager
5 months ago
Jakarta, Indonesia Transcosmos Indonesia Full timeWelcome to transcosmos Indonesia where we redefine possibilities and empower businesses to thrive. As a global digital transformation partner, we specialize in delivering exceptional services that drive cost optimization and elevate customer experiences to new heights. **At transcosmos Indonesia, we excel in two key areas**: elevating customer experiences...
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Oy! Indonesia Visibility Public
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Oy! Indonesia Visibility Public
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Oy! Indonesia Visibility Public
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Jakarta, Indonesia OY! Indonesia Full timeOY! is an Indonesian fintech start up that mainly focusing on money movement aggregator. We are aiming to enable businesses and end-users in Indonesia to have access to world-class financial services, starting with sending and accepting money seamlessly and securely at scale. Gain a deep understanding of customer experience, identify and fill product gaps...
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Trimegah Sekuritas Indonesia Visibility Public
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Trimegah Sekuritas Indonesia Visibility Public
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Indonesia Stock Exchange Visibility Public
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