Guest Service Agent

7 months ago

Jakarta, Indonesia Melia Hotels International Full time

**_“The world is yours with Meliá”_**

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

**Discover some of the benefits we offer**:

- **My MeliáRewards**: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- **My MeliáBenefits**: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you

We are looking for **Guest Service Agent - Gran Melia Jakarta **(Indonesia)

**Mission**:
As a team member of GEX, your mission will be complying with the daily operative of the department, attending to all the requests of the guests, and achieving excellence in guests’ satisfaction. Monitoring and reassuring the guests’ experience with tailoring the stay, anticipating guests’ needs and exceeding their expectations throughout any interaction with guests. From sense of arrival to welcome amenities, concierge duties with upselling of our facilities and destination to achieving guests’ loyalty by enrolling them for our loyalty program. Our guests are our followers, and our mission is to create their belonging to our hotel and brand.

**Main responsibilities**:
1. Report directly to the GEX Director
2. Create customer journeys from arrival, throughout their stay with us and port-departure attention, recognizing the steady guests by being attentive in every detail that makes their stay unique and memorable.
3. Answer all enquiries in a professional and consistent way, ensuring all the guests’ needs are identified and options are proactively suggested.
4. Ensure all confirmations are accurately sent out within 12 hours making personal references to their choices.
5. Promote seasonal packages and current promotions to our guests.
7. Increase customer satisfaction through external tools made available by the company and ensure excellent treatment and compliance procedures in the various departments.

**Main requirements**:
1. Minimum 2 years working experience in the luxury hotel industry.
2. Speak well Mandarin
3. Proactive communication skills.
4. Computer skills (Microsoft Office, social media tools)
5. Possess a friendly, energetic, and outgoing personality.
6. Sophisticated manners and sense of elegance
7. Strong Team Player.
8. Able to work concentrated and effectively under pressure.
9. Must possess ability to coordinate multiple tasks.
10. Excellent English and Bhasa communication skills both written/verbal.
11. Ability to maintain a high degree of confidentiality.
12. Possess a high degree of stamina, agility, and flexibility.
13. Customer Oriented
14. Takes initiative.
15. Self-motivated and high interest in self-development.

**At Meliá we are all VIP**

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP** **People.
- At Meliá Hotels International, we are committed to _**_equal opportunities between women and men_**_ in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally._
- We promote our commitment to _**_equality and diversity_**_, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that _**_diversity and inclusion among our employees are essential for our success as a global company_**_._
- Additionally, we support the sustainable growth of our industry through _**_a socially responsible team_**_. In this sense, our motto is "_**_Towards a sustainable future, from a responsible present_**_". Thanks to al our collaborators, we make it possible._

If you want to be “**Very Inspiring People**“, follow us on:
**INSTAGRAM** - **TIKTOK** **- **LINKEDIN** - **INDEED** - **GLASSDOOR

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