Inbound Director

A Bali-based destination management company specialising in tailor-made travel to promote Indonesia's rich cultural heritage and natural beauty is seeking an experienced and dynamic Inbound Director to join their team.

**Requirements**:

- Minimum three years of experience working in a Destination Management Company (DMC), ideally in a leadership role.
- Proven experience managing multidisciplinary teams.
- Excellent management, leadership, and organisational skills.
- Strong analytical and strategic abilities for tracking performance and decision-making.
- Proficiency with quality management tools and performance tracking platforms.
- Effective problem-solving and conflict resolution capabilities.
- Familiarity with sustainability principles, ESG criteria, and Travelife certification.
- In-depth knowledge of local cultures and Indonesian tourist destinations.
- Fluency in French and Indonesian is mandatory.
- Excellent command of English.

**Responsibilities**:

- Supervise and coordinate the Production, Operations, and Reservations departments to ensure efficient and seamless operations.
- Regularly track objectives, performance, and needs across all departments.
- Identify and implement processes to improve efficiency and productivity.
- Train and motivate teams to achieve their goals while upholding company standards.
- Train new sales agents on sales techniques and quotation methods, ensuring they are fully equipped to meet client expectations.
- Master all aspects of the sales process, from client consultation to finalising itineraries.
- Support the sales team in achieving their targets and improving their performance.
- Monitor sales and revenue performance of the sales team and implement actions to drive improvements.
- Identify new market opportunities, and develop destinations and products in collaboration with the Production department.
- Contribute to the company’s strategic positioning in the B2C market by developing a website in partnership with a specialised WordPress agency.
- Continue implementing and monitoring sustainability strategies aligned with Travelife certification and industry standards.
- Collaborate with suppliers and internal teams to promote sustainable practices.
- Conduct regular audits to evaluate the quality and sustainability of services (accommodations, guides, excursions).
- Handle complaints received during trips, resolve issues promptly, and ensure traveler satisfaction.
- Monitor post-trip feedback to identify areas for improvement.
- Ensure client satisfaction and implement systems to continuously improve service quality.
- Maintain strong relationships with suppliers and partners to ensure quality and sustainability.
- Represent the company in external meetings and strategic partnerships.
- Be on duty during the high season (June 1 to October 31) with no vacation or extended absences allowed during this critical period.
- Ensure seamless operations and be readily available to address any challenges during peak travel periods.

**Benefits**:

- Salary according to experience
- BPJS
- THR
- Kitas will be provided
- Team excursions and retreats
- Performance based bonus
- 13th Month Pay
- Flexible Working Hours
- Private Health Insurance
- Annual Return Ticket