Associate Product Manager

1 month ago

Jakarta, Indonesia Liven Full time

**Join the revolution in hospitality tech**

**Liven** is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

Our platform is designed to help hospitality businesses save more and work smarter by integrating all operational aspects—from ordering to back-of-house operations to payments. Our passion for hospitality drives us to continually innovate and enhance the industry with AI-enriched data insights and automated process management.

**Key Milestones**:

- ** Expansion**: Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific’s largest end-to-end group in hospitality technology.
- ** Global Reach**: Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.

Join us in revolutionising hospitality with best-in-class software, services, and hardware to maximize profitability and operational efficiency.

**Here’s a quick glimpse of Liven**:

- You can visit Career
- You can visit LinkedIn
- You can Visit Blog
- Acquisition News

**About the role**

Liven is transforming the dining and retail experience, making it easy and rewarding for people to connect with places they love. We’re excited to bring this mission to Indonesia, launching a key project at **Plaza Indonesia—an iconic hub in Jakarta’s dining and retail scene**. If you're passionate about innovation and creating standout customer journeys, join us to make a real impact.

As an **Associate Product Manager**, you’ll be central to developing a product that resonates with Indonesian customers and partners. Working closely with the Senior Product Manager, you’ll drive concept development, team coordination, and product optimization—from launch to post-launch. This is a unique opportunity to shape Liven’s presence in Indonesia and make a meaningful difference in a dynamic market.

**What you'll do**
- Take ownership of tracking project milestones to ensure timely delivery of essential product features and enhancements that align with Liven’s goals in Indonesia.
- Partner closely with engineering, design, and marketing teams to bring features to life that are uniquely tailored for Indonesian users.
- Coordinate with customer support and operations to guide users through onboarding and migration, ensuring smooth experiences for our customers at Plaza Indonesia.
- Address challenges as they arise, helping our team deliver a flawless user journey.
- Collaborate with QA to create and manage test cases, support user acceptance testing (UAT), and troubleshoot product issues to deliver a reliable product to our users.
- Engage with Indonesian stakeholders, including customers, partners, and team members, to collect feedback and enhance the product experience.
- Monitor key metrics post-launch, aligning product performance with business goals to ensure a strong presence in the Indonesian market.
- Prepare and maintain detailed documentation—requirements, test plans, release notes—to keep cross-functional teams aligned and informed.

**Qualifications**
- Bachelor’s degree in Business, Marketing, Computer Science, or related field.
- 2-4 years in product management or a similar role, ideally with experience in mobile app development or digital transformation.
- Proficiency in agile methodologies and tools like Jira, Confluence, and Figma.
- Strong organizational and communication skills to effectively align teams on complex requirements.
- A user-centric approach, with a passion for delivering impactful products that elevate user experiences.

**Good to Have**
- Experience with POS systems, loyalty programs, or e-commerce is a plus.
- Strong data analysis abilities to drive product improvements through data-driven insights.

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