Front Office Supervisor

1 month ago

Denpasar, Indonesia PT. Wisata Alam Sejati Full time

**Front Office Supervisor (Night Shift) Monday to Friday Plus Sunday 4 pm - 12 midnight**

MALE - SINCE THIS POSITION WILL ALSO HELPING TO CARRY GUEST LUGGAGES UPSTAIRS.

WE ARE LOOKING ONLY CANDIDATE WHO LIVES NEAR SANUR OR WANTS TO RELOCATE NEAR SANUR.

APPLICANTS WHO IS CURRENTLY NOT LIVE IN BALI, WILL NOT BE CONSIDERED FOR THE POSITION.

PLEASE DO NOT APPLY TO THIS JOB IF YOU DO NOT HAVE ANY RECENT EXPERIENCE AS FRONT DESK FOR AT LEAST 1 YEAR.

Are you a highly
- driven individual with extensive experience in the Hospitality industry? A group of villas located in Kesiman Kertalangu / Sanur is searching for a Personal Assistant to join their team immediately.

**Requirements**:

- Min. three years previous experience in a similar role in the hospitality industry is preferred.
- Proven experience in front desk, with a track record of maintaining high-quality standards.
- Able to work from 1 PM to 10 PM - A MUST
- Able to drive - A PLUS
- Able to do Housekeeping. SMK Graduate is A PLUS
- Fluency in English: reading, speaking, writing (additional languages are a plus).
- Exceptional organisational and time-management skills. Good communication skills and able to work under pressure and deadlines.
- Strong communication and interpersonal abilities.
- Sales and customer service experience preferred.
- Impeccable attention to detail and commitment to quality.
- Computer literacy - Ms. Office.
- Accuracy and speed in handling emergency situations and providing solutions
- Initiative, open minded, strong leadership, organization & delegation skills
- Clean, neat appearance, hospitality oriented and have a good attention to details
- Pleasant, honest, positive and enthusiastic personality with excellent communication and social skills
- Flexibility to work weekends and holidays as needed.

**Responsibilities**:

- Control, organise, and supervise the housekeeping team to maintain the highest cleanliness and quality standards in each villa.
- Conduct regular inspections to ensure housekeeping tasks are completed to perfection.
- Develop detailed plans and schedules for each villa to ensure smooth operations and timely completion of tasks.
- Coordinate with maintenance and repair teams for scheduled maintenance.
- Extend a warm welcome to guests, provide villa orientations, and cater to their needs and requests throughout their stay.
- Efficiently manage guest enquiries, special requests, and concerns.
- Actively promote and sell premium villa services such as breakfast, barbecue, tours, and other activities.
- Identify opportunities for upselling and enhancing the guest experience.
- Regularly inspect the condition of each villa and maintain comprehensive records.
- Plan and schedule maintenance activities to address any issues promptly.
- Replace or repair items that do not meet quality standards.
- Uphold the highest standards of quality and attention to detail in all villa-related operations.
- Continuously strive to enhance the guest experience by identifying areas for improvement.

**Benefits**:

- Salary according to experience + BPJS Kesehatan + BPJS Tenaga Kerja

**Job Types**: Full-time, Trial period contract
Contract length: 12 months

Ability to commute/relocate:

- Sanur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- SMA/SMU/SMK (preferred)

**Experience**:

- Front Office: 1 year (required)

**Language**:

- English (required)

**Location**:

- Sanur (required)

Expected Start Date: 11/10/2024

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