Mgr-food & Beverage I
5 months ago
**職務編號** 24016029
**工作類別** Food and Beverage & Culinary
**地點** Courtyard Bandung Dago, Jalan Ir H Juanda No 33, Bandung, West Java, Indonesia 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Management
**職位概述**
該職位負責所有餐飲運作,包括所有廚房、餐廳、飲料和客房服務運作。監督客人和員工滿意度,維護標準並滿足或超越財務目標。表現出對所有適用餐飲法律法規的瞭解和掌握。制定和實施餐飲業務計劃。
**求職者個人資料**
**教育和經驗要求**
- 高中文憑或高中同等學歷 (GED);4 年餐飲、廚房或相關專業領域工作經驗。
或者
- 在經認可的大學取得餐飲服務管理、酒店和餐廳管理、酒店管理、工商管理或相關專業的兩年制學位;2 年餐飲、廚房或相關專業領域工作經驗。
**核心工作活動**
**制定和維護預算**
- 制定和管理餐飲部門的所有財務、員工敬業度和客人滿意度計劃與行動。
- 保持廚房和餐廳運作的成本管理正指標。
- 利用預算來瞭解財務目標。
**領導餐飲團隊**
- 管理餐飲部門(不包括餐飲銷售)。
- 監督和管理員工。管理所有日常運營。充分瞭解員工的職位,以便在員工缺勤時履行職責。
- 利用人際關係和溝通技巧來引導、影響和鼓勵他人;宣導健全的財務/業務決策;表現出誠實/正直;以身作則。
- 監督所有廚房、餐廳、飲料和客房服務運作。
- 營造和培養強調激勵、賦權、團隊合作、持續改進和服務熱情的酒店環境。
- 為所有員工提供卓越的客戶服務。
- 快速回應並積極應對員工關注的問題。
- 提供專注於持續改進的學習氛圍。
- 為團隊成員提供積極的輔導和諮詢。
- 鼓勵和建立團隊成員之間的相互信任、尊重和合作。
- 確保並保持員工的工作效率水準。
- 制定具體的目標和計劃,以便優先考慮、組織和完成工作。
- 提供領導力、願景和指示,以高效和有效的方式將部門目標集中在一起並優先予以考慮。
- 為員工和團隊領導者設定明確的期望,並確保在超越預期時提供適當的獎勵。
**確保卓越的客戶服務**
- 提供卓越的客戶服務。
- 快速回應並積極應對客人關注的問題。
- 瞭解品牌的服務文化。
- 確保所有員工、團隊領導和管理人員瞭解品牌的服務文化。
- 從內部和外部為所有客人設定服務期望。
- 為客人的投訴/問題負責,直至其得以解決,或者已由相應的經理或員工解決。
- 確保所有宴會廳達到標準並超越客人的期望。
- 提供超越預期的服務,實現客戶滿意並保留客人。
- 透過溝通和協助個人瞭解客人需求,並在需要時提供指導、回饋和個人輔導,改善服務品質。
- 樹立榜樣,示範適當的行為。
- 管理日常運營,確保品質和標準,且每天滿足客戶的期望。
**管理和開展**人力資源活動**
- 為下屬提供指導和指示,包括設定績效標準和監督績效。
- 及時開展績效考核。
- 推進公平對待之承諾和門戶開放政策。
- 識別他人的發展需求,並指導、輔導或以其他方式幫助他人提升知識或技能。
- 識別他人的教育需求,開發正式的教育或培訓專案或課程,並教導或指導他人。
- 根據員工敬業度和客人滿意度結果制定行動計劃,以應對需求領域並擴大優勢。
**其他責任**
- 遵守所有公司會計程序。
- 透過電話、書面形式、電子郵件或親自向主管、同事和下屬提供資訊。
- 分析資訊和評估結果,以選擇最佳解決方案並解決問題。
- 透過日誌、部門會議和酒店會議,確保有效的部門溝通和資訊系統。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_
萬怡酒店熱衷於為世界各地的旅客提供優質服務,貼心滿足所需。這份熱忱不僅曾鼓舞我們率先創立專為商務旅行者打造的飯店品牌,也是萬怡酒店至今仍在為每一位賓客的每一段旅程提供精彩體驗的動力。萬怡酒店團隊規模雖小但志向高遠,我們期待心懷熱情的卓越人士踴躍加入,與我們攜手呈獻超越期待的客戶體驗,同時享受不斷進取和自我提升的樂趣。
加入萬怡酒店,便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程,發揮個人價值,**追求**人生目標,**加入**卓越國際團隊,**展現**真我風采。
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