Sr Cx Representative

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

This function will be reporting to the Senior Customer Care Manager and based in Firmenich manufacturing plant at Cileungsi.

**Key Responsibilities**:

- Promote the "Customer Orientated" value within the Supply Chain Organization
- Build an intimate relationship with dsm-firmenich commercial partners and Customers' key representatives
- Provide solid customer service support to commercial and prospects.
- Have close collaboration with commercial and related' stakeholders (internal & external) to deliver challenging customers' requirements / needs
- Versatile and quick to address customer, commercial and related stakeholder's challenges/concerns while ensuring on time deliveries (Post Goods Issued timely)
- Maintain clear effective communications with customers by highlighting potential issues, opportunities and action plans if such situations arise.
- Thorough follow up and closure on customer feedback and complaints
- Monitor & track overseas shipments from affiliates till customers' receipt besides overseeing local plant supply to customers.
- Assist to reduce overall inventory cost by optimizing forecast, providing good analysis and provision of customer demand, rigorous monitoring of on-time deliver
- Participate in projects which requires Customer Service involvement

**You bring**:

- Bachelor Degree in Engineering major and equivalent, min 3 years of experience in Customer Service/Customer Care/Order to Cash is preferred
- Individual who carries a growth mindset
- Team Player, Positive attitude, Meticulous and Analytical
- SAP experience such as Sales & distribution & Materials Management Module is preferred
- Excellent interpersonal, written and verbal communication skills (in English).
- Demonstrate professionalism and confidence in customer management
- Possess excellent listening, sense of urgency and problem-solving skills
- Able to work independently and effectively under pressure

**We bring**:

- A rich history and a promising future of bold scientific innovation and passionate creation with our customers;
- A space to grow by encouraging and supporting curiosity and an open mindset;
- A culture that prioritizes safety and well-being, both physically and mentally;
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;
- A flexible work environment that empowers people to take accountability for their work and own the outcome;
- Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background, beliefs, or identity;
- A firm belief that working together with our customers is the key to achieving great things;
- An eagerness to be one team and learn from each other to bring progress to life and create a better future.

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.

Equal Opportunities Commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not