Area Operations Manager

5 months ago

Depok, Indonesia Gojek Full time

ODS - Business Development, Depok

**About The Role**

As Area Operation Manager, you will be an integral player in the Indonesia Region team. Focus on managing the supply, you will handle full operational activities related to our driver-partners, including operations monitoring (that include acquisition, onboarding, engagement, and driver welfare), ensure the SOP is in compliance with area regulations, and collaborate with various stakeholders in ensuring the full capacity of the performances of our driver-partners in efforts to providing the best experience for our drivers.**What You Will Do**:

- Accountable for day-to-day operations monitoring (2W and 4W) including: Driver acquisition management, Driver engagement management (loyalty & retention and safety & performance training), Driver exit (i.e. drivers suspension, etc.) management and inventory management (driver attributes and driver warrant), driver income through driver expenses reduction and providing alternative income (i.e. Swadaya, Promo Go)
- Collaborate with Area Head for day-to-day escalated issues around driver services
- Collaborate with Sales and Consumer Engagement team to achieve shared target in Area level
- Collaborate with Public & Government Relation team and Local Government that related to operations, e.g. Dishub
- Responsible for end to end processes channel walk in center (Driver Support Unit) in the area
- Ensure SOP and legal compliances in the specific area
- Manage and evaluate all programs related with generating more high quality drivers in the region
- Support Regional Operations Head in product changes roll out and other strategic implementation in the region

**What You Will Need**
- At least 5 years experience in operations/ supply/ demand generation, preferably at the managerial level and from Multi National Company
- Having strong analytical thinking, insights generating, and complex problem solving skills using various improvement tools and methods, including Big Query/ SQL, Tableau
- Good understanding about supply and demand planning
- Prior experience in managing team (> 3 members)
- Good communication skills and good attention to detail and routine activities
- Ability to create creative solutions toward operation issues and empower relevant team to execute properly
- Capability to handle communication in community or mass conflict
- Proficiency in English both spoken and written

**About the team
- Area Operations Manager (AOM) will work within direct command of Area Head and matrix collaboratively with the regional operations team on some projects. You will lead the Operations team consisting of Operations Supervisor and Staffs attached to your area. You play a pivotal role to improve the quality life of drivers and at the same time ensuring our consumers are easily helped by providing sufficient supply. Though everyday will be very challenging managing the entire operations in the area but you feel great satisfaction as you are directly creating a social impact.
- **About GoTo Group**
- GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
- **About Gojek**
- Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
- **About GoTo Financial**
- GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.- GoTo and its business units, including Gojek, GoToFinancial and GoToLogistics ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment chan

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