Documentation & Customer Service (Export & Import)

3 weeks ago


Tangerang, Indonesia PT.Lionel Jaya Logistic Full time

**Uraian Tugas**:

- Menyiapkan dokumen-dokumen penting seperti Bill of Lading (B/L), Packing List, Commercial Invoice, Certificate of Origin, dan dokumen lain yang dibutuhkan sesuai regulasi negara asal dan tujuan.
- Memastikan kepatuhan terhadap peraturan bea cukai (custom clearance), termasuk deklarasi barang yang akan dikirim atau diterima.
- Memastikan semua dokumen pengiriman telah lengkap dan terdokumentasi dengan baik untuk audit serta penyimpanan arsip
- Berkoordinasi dengan pihak internal, seperti bagian operasional dan sales, serta pihak eksternal, seperti pihak bea cukai dan mitra transportasi.
- Jika diperlukan, mengurus dokumen terkait klaim asuransi bila terjadi kerusakan atau kehilangan barang selama pengiriman.
- Memberikan informasi dan update terkait status pengiriman, estimasi waktu kedatangan, dan penanganan komplain atau pertanyaan dari pelanggan.
- Membantu pelanggan dalam proses booking pengiriman, termasuk pemilihan jalur dan jenis transportasi yang sesuai dengan kebutuhan mereka.
- Menerima dan menangani keluhan atau masalah yang dialami pelanggan terkait pengiriman, seperti keterlambatan, kerusakan barang, atau kendala lainnya.

**Kualifikasi dan Syarat**:

- Pendidikan Minimal D3/S1.
- Pengalaman Kerja dibidang logistick, ekspor-impor mínimal 1 tahun.
- Memahami prosedur dan regulasi terkait ekspor-impor, seperti dokumentasi yang dibutuhkan, pengurusan izin, dan prosedur bea cukai.
- Menguasai Bahasa Inggris lisan dan tulisan.
- Menguasai Ms Office serta sistem kepabeanan.
- Dapat bekerja independen mau pun dalam team.

Jenis Pekerjaan: Penuh Waktu



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