IT Helpdesk

Tiga Daya Digital Indonesia, a susidiary company of Triputra Group and DCI Group To be IT partner to enable client growth rapidly.

Eksad Providing Services High Quality Based on Strong Experience in the industry and technology. Building the right IT Service Solution to enable it Partners in speeding up business development based on digital technology by providing professional and high competency resources.

Vision
To be Preferred IT Partner In The Region.
Mission
Establish excellent end to end IT Services to enable clients to grow their business rapidly thru high competence and professional resources.
Handling more advanced technical issues that Level 1 support couldn't resolve.

Providing in-depth troubleshooting and problem-solving for software.

Investigating and resolving issues related to user accounts, permissions, and security.

Collaborating with other IT teams, such as network or system administrators, to resolve complex issues.

Conducting research and staying up to date with the latest technologies and trends to provide effective support.

Mentoring and providing guidance to Level 1 support technicians.

Participating in the development and improvement of support processes and procedures.
Associate's degree or Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent. (Fresh graduates are welcome).

Experience as an IT Helpdesk/ IT Support for at least 1 year.

Good Understanding and knowledge of Operation system (Windows, Linux, macOS)

Have skill and knowledge in SQL Server, and PostgreSQL.

Have good communication, strong analytical, and planning skills, and target-oriented person

Able to work with shiting systems and working under pressure.

Willing to WFO/ Onsite with placement in South Jakarta, Kuningan.