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Senior Guest Service Manager

1 month ago

Badung, Indonesia FINNS Beach Club Full time

We are thrilled to announce an incredible opportunity to be a part of FINNS World's Best Beach Club. We are on the lookout for a vibrant and dynamic **Senior Guest Service Manager** to bring their energy and enthusiasm to create unforgettable service and party experiences for our guests.

**Summary**:
FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

**Location: Bali, Indonesia**

**This job has responsibilities**:

- Oversee the day-to-day operations of the guest service department
- Develop and implement guest service policies and procedures
- Handle escalated guest issues and ensure prompt resolution
- Act as a point of contact for VIP guests and special requests
- Monitor guest feedback and implement improvements based on feedback
- Coordinate special requests and arrangements for guests
- Analyze guest feedback and performance metrics
- Maintain effective communication with guests, team members, and other departments
- Handle guest inquiries, concerns, and requests in a professional and timely manner
- Lead, train, and supervise the guest service team

**Qualifications**:

- Proven experience in guest service or customer service management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to handle difficult situations with diplomacy and professionalism
- Proficient in using customer relationship management (CRM) software
- Proficient in using OPERA system
- Detail-oriented with a focus on providing exceptional guest experiences
- Bachelor's degree in Hospitality Management, Business Administration, or a related field

**Perks and benefits**:

- An opportunity to work in a world-renowned beach club
- Growing your skills and the possibility of growing within the company
- Fast growing company
- Competitive salary package
- Quarterly bonus incentive based on KPI
- FINNS Bali Membership
- BPJS and insurance Mandiri healthcare

Application Question(s):

- Are you living in Bali?
- Are you experienced in operating the Opera System?

**Experience**:

- Front Office Manager: 3 years (preferred)

**Language**:

- English (preferred)