Claims Analyst Non Tpa Supervisor

3 weeks ago


Jakarta, Indonesia FWD Insurance Full time

PT FWD Insurance Indonesia (“FWD Insurance”), a joint-venture insurance company and a part of FWD Group, previously known as PT Commonwealth Life, has successfully merged with PT FWD Life Indonesia (“FWD Life”) as of 1 December 2020 and will be known as FWD Insurance.

The merger of FWD Life and FWD Insurance has led to a more comprehensive range of products, including unit-linked insurance, individual & group term life insurance, individual & group personal accident insurance, and group medical insurance through technology driven-distributions such as agency, bancassurance, e-commerce, and corporate.

FWD Insurance is registered and supervised under Otoritas Jasa Keuangan (“OJK”).

FWD Insurance is a member of Indonesia Financial Services Alternative Dispute Resolution Center.

Claims Analyst Supervisor will be responsible to manage end to end Claim analyst, provider management and investigation process within SOP, code of conduct, and company’s guidelines with the objective to ensure revenue target achievement in supporting company’s business goals

This person accountable to:

- Manage and ensure the achievement of key performance indicators and Service Level Agreement to support the Company and Operational goals.
- Improves and measures Claims and Provider Management dept effectiveness & efficiency.
- Monitor and review the claim and investigation end to end process, including monitor and review the TPA performance for improvement
- Motivates and leads high performance team.
- Supervise Projects related to deliver excellence services,
- Actively involved in process of new product or enhance existing product,
- Manage and control the budget for Claim & Investigation which has approved by Management
- Handling complaints if required.


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