Sales Support Associate

4 months ago

Jakarta, Indonesia Algoritma Full time

Data Science Education Center

Algoritma is founded with the purpose of making data science accessible to everybody. We organise data science workshop for individuals and corporate, we adopt a learn-by-building approach suited to beginners and non-programmers.
What is it like working at Algoritma?

**STARK Values at Algoritma**:
**1. Stay Proactive & Positive**: We entrust people with huge responsibilities and allow for a high degree of autonomy and creative freedom.
- Our employees take initiative
- Our managers believe in empowerment
- Our project directors take ownership of their results.

**2. Trust & Loyalty**: We may not be able to control everything, but we can influence certain things.
- Our employees are trustworthy and loyal
- Our manager do not take unethical shortcuts and think of long term impact of their decisions

3. Accountability. Accountability is about follow through and getting done what you said you’d get done. It’s recognizing that other team members are dependent on the results of your work. It’s about open, proactive communication to keep team members informed of the status of your commitments because it has a direct impact on their ability to
achieve their own commitments.
- Our employees take the responsibility to complete the tasks assigned.
- Our employees perform the duties required by the job further the goals of the

organization.
- Our employees recognize that

procrastinating feedback only makes things
worse, thus makes accountability it a habit

**4. Relentless & focused**: We demonstrate outstanding focus and work ethics, productivity, and a sense of urgency in our work.
- Our employees are reliable in their commitment
- Our managers set challenging but attainable goals

**5. Kindness**: We treat others how we would want to be treated. We respect other people’s opinion despite disagreement. We do not shame others for voicing their concern or opinion, we embrace openness and kindness. We believe that people who are compassionate are easier to work with and are more successful as they receive more opportunities. You can’t fake a culture of kindness.
- Our employees get things done without stepping on others.
- Our employees don't use fear tactics or shaming.

As a Sales Support Associate at Algoritma Data Science School, you will play a crucial role in ensuring the smooth operation of our sales and client services. Your role focuses on client excellence service, administration, and sales support to help our students achieve their educational goals and to support the growth of our academy.

Key Responsibilities

**Client Excellence Service**:
Respond to all inbound leads from all channels within a maximum of 30-minute SLA.

Assist students/clients in finding the best options to meet their needs.

Manage end-to-end academy enrollment and student onboarding processes.

Collaborate effectively with various departments to provide excellent service.

Maintain and regularly update a database of public leads and the sales pipeline.

Provide outstanding follow-up service to students.

Show dedication to helping students achieve their educational goals.

Demonstrate fast response times, proactive behavior, and a client-centric approach.

Handle complaints efficiently and focus on problem-solving.

**Administration & Sales Support**:
Ensure student agreements are signed correctly by all parties.

Maintain accurate reports of student enrollments for each batch.

Plan and execute Algoritma activities across Indonesia in collaboration with the Marketing and Operations teams.

Execute additional projects or responsibilities as assigned by the Head of Business Development and the Managing Director.

This role is perfect for someone who thrives in a dynamic environment, is committed to client satisfaction, and has a passion for supporting educational initiatives.

**Education & Experience**:
Bachelor’s degree or equivalent experience in Business, Administration, Sales or a related field.

Experience in sales support, customer service, or administrative roles, preferably in the education or tech sector.

**Required Skills / Abilities**:
Excellent command of English, both written and verbal.

Clear and effective communication skills for interacting with students and colleagues.

Strong organizational skills with the ability to manage multiple tasks and maintain detailed records.

Proficiency in using CRM software, virtual communication tools, and other relevant technologies.

A client-centric approach with the ability to respond quickly and proactively to inquiries and issues.

Problem-solving skills to handle complaints and provide effective solutions.

Ability to work collaboratively with various departments and team members.

Dedication to helping students achieve their educational goals and ensuring a smooth enrollment process.

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