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IT Help Desk

1 month ago

Yogyakarta, Indonesia HACKLAB ROCKS Full time

We are looking for a dedicated IT Help Desk to join our team and give exceptional technical assistance to clients regarding our products and services. This role include diagnosing and fixing technical difficulties, providing prompt help, and monitoring server performance to ensure maximum functionality.
- Responsibilities/Jobdesc:

- To provide technical assistance to clients for products & services offered by company
- To provide guidance to clients for products & services offered by company
- To troubleshoot errors related to hosting related services (Windows & Linux)
- To monitor servers' performances
- To ensure servers are working on optimum performance
- To reply to clients via Help-desk
- Requirements:

- Maximum age 29 years old
- At least 1 years experiences of working in a related field is required for this position
- Understanding of Linux system operation
- Understand the concept of server administration with Linux
- Have good understanding in Hosting and Domain will be an advantage.
- Understand cPanel
- Have good communication
- Able to work with teams as well as individually
- Can analyze server problems
- Able to speak English at least passive.
- Willing to work shifting schedule (morning, noon, and night shifts)
- Working Conditions:

- Based In Jogja or willing to relocate to Jogja.
- Work From Home allowed (after the probationary period) with limited quotas per year.
- Benefit
- Provide device
- Reimburse for internet
- BPJS (Ketenagakerjaan dan Kesehatan)
- Health Insurance
- Performance review in end-year

Application Question(s):

- How many salary do you expected?
- Will you able to work onsite in Yogyakarta?
- Are you ready to work shifting (morning, noon, and night shift)?
- Do you have experience in Linux administration?
- How many year of experience did you have as IT Help Desk or Technical Support?
- Do you have experience as help-desk?