Ticketing Staff

2 months ago

Jakarta, Indonesia Group L Full time

**Key Responsibilities**:

- **Passenger Check-In**:

- Greet passengers in a friendly and professional manner.
- Verify travel documents, including identification, tickets, visas, and passports.
- Assist passengers with the check-in process, ensuring all required details are captured accurately.
- Issue boarding passes and baggage tags.
- Provide information on flight schedules, gate numbers, and any delays or changes.
- **Baggage Handling**:

- Weigh and check-in passengers’ luggage in accordance with airline baggage policies.
- Ensure baggage is tagged correctly and sent to the appropriate flight.
- Advise passengers on baggage restrictions (weight limits, size, prohibited items, etc.).
- Handle special baggage, such as oversized items or fragile cargo.
- **Customer Service**:

- Address passenger inquiries regarding flight details, seat assignments, baggage claims, or any other travel-related concerns.
- Handle any special requests, such as assistance for passengers with disabilities, unaccompanied minors, or elderly passengers.
- Remain calm and professional in handling upset or distressed passengers, offering solutions when necessary.
- **Flight and Gate Information**:

- Announce and display flight details, including delays, gate changes, and boarding instructions.
- Direct passengers to their departure gates or lounges.
- **Security and Compliance**:

- Ensure compliance with airline and airport security procedures, including verifying ID and travel documents.
- Report suspicious activity or any security concerns to appropriate authorities.
- Adhere to baggage handling and safety regulations.
- **Operational Support**:

- Assist with boarding and deplaning procedures as required.
- Work with ground staff to coordinate passenger movement between check-in, security, and boarding.
- Maintain an organized and clean check-in area.
- **Other Duties**:

- Support the check-in team with any other tasks as needed.
- Stay informed about airline policies, procedures, and current operational information.
- Complete any required paperwork, reports, or logs.

**Skills and Qualifications**:

- **Education**: High school diploma or equivalent. A degree in hospitality, tourism, or aviation is an advantage.
- **Experience: Minimum **experience of one year in the airline industry. Experience handling luggage, passenger queries, or working in a high-paced environment is preferred.

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