Chatbot QA Analyst

We are on the lookout for a skilled and dynamic professional to join our team in Yogyakarta As a growing company, we're dedicated to enhancing our CS chatbot and improving the overall user experience.

**About Flip**

Rafi, Luqman, and Anjar, who were college friends in Universitas Indonesia, started Flip as a project in 2015 to transfer payments to each other at a fraction of what banks would charge them. They are pioneers in the Indonesian market, with their technology now helping millions of Indonesians, both individuals and businesses, carry out bank-to-bank money transfers through a reliable and seamless app.

After five years of operations, Flip has helped Indonesians transfer money worth several trillions of rupiah and has received double-digit funding from respectable investors such as Sequoia India, Insight Partner, and Insignia. Flip’s ultimate mission is to give Indonesians access to one of the most progressive and fairest financial services in the world.

At Flip, we always strive to provide the fairest place for you to work, learn, and grow with talented and fun people in various opportunities to advance your career and get fair rewards. We believe that we have to treat employees, customers, and all stakeholders fairly and respectfully. Fair treatment for employees means we establish clear goals, facilitate our employees to achieve them, and value their contribution to the company with equitable benefits.

**What you’ll do**
- Conduct thorough quality analysis of chatbot interactions.
- Develop and execute test plans to identify bugs and issues.
- Collaborate with developers to resolve identified problems.
- Provide valuable insights to enhance the chatbot's performance.
- Monitor and report on the chatbot's performance metrics.
- Collaborate with cross-functional teams to improve user experiences.

**What you’ll need**
- Proven experience in quality assurance for chatbot systems.
- Strong analytical and problem-solving skills.
- Familiarity with chatbot technologies and platforms.
- Excellent communication and collaboration abilities.
- Detail-oriented with a passion for improving user experiences.

**Job Type**: Contract