Business Relation Officer

7 months ago


Jakarta, Indonesia PT Berlian Sistem Informasi Full time

Prepare and conduct service review including Service Level Agreement (SLA) review with customers and control next action plan in order to maintain good relationship with customers;
- Receive customers complain and ensure the action plan is conducted to resolve complain in order to maintain and improve the service quality to customers;
- Support in monthly report checklist development for each month in order to produce qualified monthly report;
- Provide periodic report based on the needs of related organizations requirement;
- To manage customer inquiry for services (Change Request/ additional service) by cooperate with operation team to provide the solution and manage commercial charging to customer;
- To manage commitment that agreed with customer (from discussion/ Minutes of Meeting) for to do list by record and maintain in the system, cooperate with operation team to fulfill the to-do list and it’s deliverables in timeline manner.
- Monitor Project delivery or CR from Project Manager/Service Manager
- Review Cost Sheet SSA and ensure any services delivered and charged
- Confirmation budget for management reported

**Minimum Qualifications**:

- Minimum bachelor’s degree from reputable university
- Have 5-7 years experience as Business Analyst or Sales or Account Manager or Account Executive.
- Strong analytical and planning skills, excellent problem-solving skills
- Good communication, interpersonal skills and presentation skills
- Demanding and proactive in pursuing related stakeholders
- English proficient (written and oral) is mandatory
- Familiar with MS Office tools
- Accurate and meticulous when doing calculations (numbers)

**Jobs Summary**:

- JOB LEVEL- Associate / Supervisor- JOB CATEGORY- Sales and Marketing- EDUCATIONAL REQUIREMENT- Bachelor's degree graduate- RECRUITER RESPONSE TO APPLICATION- Sometimes- OFFICE ADDRESS- KTB Annex Building. Jl. Jendral A. Yani Pulomas. Jakarta 13120, East Jakarta, DKI Jakarta, Indonesia- INDUSTRY- Information Technology / IT



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