Student Advisor

4 months ago

Yogyakarta, Indonesia Ruang Raya Indonesia Full time

specifications
- Update and report to Operations Manager
- Whatsapp account administrator
- Advised end to end user journey (Onboarding, Class Preparation, In Class, After Class Activity)
- Handle customer complaints
- Collect and manage Customer Relationship Management data
- Do operations activity to support Class Operations
- Do user observation, user interview also gather customer insight
- Collaborate with Education Consultant to help Sales activity
- Coordinate with Teacher and Business&Operations to help Class Operations activity
- Communicate with Parents & Students related to all of Learning activity
- Attend weekly company and division meetings
- Participate in team-building and learning activities

qualifications
- At least bachelor in any major
- People (customer) oriented
- Intermediate Ms. Excel skills
- Excellent communication, negotiation, observation, analytical, and administration skills
- Have a growth mindset and willing to learn, share, and collaborate with other team member

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