Branch Operation Policy

4 weeks ago

Jakarta, Indonesia Standard Chartered Full time

**Job Summary**

**Strategy**
- 1. Assist Head of Branch Operations in creating procedure/ policy to ease branch’s staffs in performing their tasks and to ease clients.
2. Review and revise procedures to be in line with the valid group policy, country regulation, and regulatory requirement.
3. Review and give recommendation to Head of Branch Operations regarding the newly created process flow and help to communicate to all branches regarding new or updated procedures and also to ensure that all staffs have the same understanding and perception.**Business**
- 1. Contribute to the achievement of branch’s satisfactory audit rating.
2. Contribute to ensure business process in line with the updated group and regulatory policy.**Processes**
- 1. Create process improvement to increase NPS.
2. Socialize the procedure to support standard understanding of branch operation procedures among branch staffs.
3. Ensure branch operations processes are catered in DOI/ procedure.
4. Ensure the DOI/ procedure is in line with group policy, country local policy and regulatory policy.
5. Ensure no CST findings in branch.
6. Ensure Management Action Plan being followed up and no overdue.
7. Audit roundup gap are being followed up accordingly and ensure Satisfactory Audit rating (e.g. Well controlled/ Acceptable).
8. PIC for Branch audit data requests.
9. As a backup checker of reconciliation cash in hand and stamp duty of 11 branches.
10. Perform annually surprise check for physical cash, security stationary inventory, and/ or pending collection items in branch.
11. Checking Manual Payment transaction by Bandung and Medan Branch during the annually surprise check.**Governance**
- 1. Help to ensure that all operation and risk matters are done in line with the existing policy and procedure in order to achieve satisfactory audit result.
2. Help to ensure that all branches team member fully understand the process and procedure.
3. Help to ensure strict compliance on all regulations & controls set up by The Bank as well as external regulatory authorities.

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.- Together we:
- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Are better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**What we offer**

**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.- **Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations.
- **Time-off** including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days).
- **Flexible working** options based around home and office locations, with flexible working patterns.
- **Proactive wellbeing support** through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- **A continuous learning culture** to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- **Being part of an inclusive and values driven organisation,** one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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