Quality Assurance Officer

4 months ago

Jakarta, Indonesia Lonza Full time

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

This role is responsible for planning, organizing, controlling, evaluating, and coordinating the implementation of Good Distribution Practice (GDP) compliance including Quality Assurance, Quality Management System and Compliance, 3rd Party Management as per applicable regulations and policies in GDP standards and ISO management system for the regional business activities (distribution company).

**Key responsibilities**:

- Responsible for implementation of quality aspects for Good Distribution Practice, handling of product return and product recall, deviation management, change control management and supporting regulatory compliance assessments.
- Supports customer account management by driving customer delight with satisfactory complaint handling and quality servicing.
- Pro-active service, tactical and tangible communication.
- Creating added value for customers and improve interface with customers.
- Fostering relationship and partnership with customers; fueling business growth and sustaining stability.
- Function as a backup for the responsible pharmacist for Cara Distribusi Obat yang Baik /Good Distribution Practice.
- Ensure products are stored (i.e. temperature, relative humidity etc.) and distributed according to requirements.
- Conduct routine visit to the warehouse location to ensure that warehouse activity (such as inbound and outbound) performed in accordance to applied requirements.

**Key requirements**:

- A minimum of 2 years as a QA/Production/Supply chain professional preferably in the Pharma/FMCG/Chemical industry.
- Pharmacist with active license (STRA : Surat Tanda Registrasi Apoteker).
- Good knowledge of Good Distribution Practice and Good Manufacturing Practice.
- Skillful in operating MS Office and Outlook.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

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