SQL Dba Consultant

1 week ago

Jakarta, Indonesia NTT Ltd Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

Provides technical support to field engineers, technicians, and product

support personnel who are diagnosing, troubleshooting, repairing, and

debugging complex electro/mechanical equipment, computer systems,

complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate

or fix problems in malfunctioning equipment or software. Reports design,

reliability, and maintenance problems or bugs to design

engineering/software engineering. May be involved in customer installation

and training.

Provides support to customers/users where the product is highly technical

or sophisticated in nature.

**Working at NTT**

The MS Engineer is responsible for providing a service to clients by proac‐ tively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product re‐ views, operational improvements, operational practices, and quality assur‐ ance this role will maintain a high level of service to clients. Their primary ob‐ jective is to ensure zero missed service level agreement (SLA) conditions.The MS Engineer s responsible for managing tickets of low to high complexity.

**Key Roles and Responsibilities**:

- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assist in analyzing, assigning, and escalating support calls
- Investigate third line support calls assigned and identify the root cause of incidents and problems
- Report and escalate issues to 3rd party vendors if necessary
- Provide onsite technical support to clients and provide field en‐gineering services to clients
- Conduct a monthly random review of incidents and service re‐ quests, analyze and recommend improvement in quality
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
- Proactively identify opportunities for work optimization includ‐ ing opportunities for automation of work

**Knowledge, Skills and Attributes**:

- Ability to communicate and work across different cultures and social groups
- Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to adapt to changing circumstances
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

**Academic Qualifications**:

- Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

**Required Experience**:

- Demonstrated work experience
- Demonstrated experience required in Engineering function within a medium to large ICT organization
- Demonstrated experience of Managed Services
- Demonstrated working knowledge of ITIL processes
- Demonstrated experience working with vendors and/or 3rd parties

**What will make you a good fit for the role?**

**Equal opportunity employer**

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected cate

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