IT Operations

Manage transformational IT service management projects and their related projects such as organizational process improvement and implementation, asset management process, etc.
- Collect feedback from stakeholders to identify potential improvements in the Information Technology context.
- Provide recommendations for the development of processes & tools across departments.
- Deliver effective presentations of assessment findings & recommendations to high-level management.
- Plan, organize and implement the company's technical projects based on business needs and according to Otoritas Jasa Keuangan (OJK) regulations and best practice
- Assist management in completing ad-hoc projects, and the IT audit process
- Represent the entity during Otoritas Jasa Keuangan Audits and regular IT steering committee meetings
- Manage the ITIL design and implementation projects staffed by the other departments, and create documentation relevant to their scope of works
- Identify the current state of processes & procedures, and facilitate the implementation of all necessary improvements
- Identify and collect performance inefficiency and cost-saving opportunities, and provide recommendations
- Lead the creation of a new process flow or workflow and the implementation of a newly developed workflow with stakeholders
- Lead the creation and review of ITIL-related guidelines and relevant documentation
- Create the regular performance reports for the service desk and its supporting functions for each process (such as Service Request, Incident, Problem, Change, Asset, etc)

Requirement
- Strong educational background with a minimum of a Bachelor’s degree from a well-known and accredited university.
- 5 years of experience as an IT Service Management Consultant, IT Business Analyst, or Project Manager, preferably in Financial Services IT or business/industry with diverse roles and increasing leadership responsibilities across major projects and programs.
- Must be familiar with the technology and the business implications of technology. And have a mix of technical IT knowledge and general business knowledge to locate business problems and potential solutions.
- Excellent command of spoken and written English and Bahasa Indonesia and the ability to work across multiple countries.
- Experience in Project Management or Program Management roles with demonstrated knowledge of both traditional Waterfall and Agile methodologies