IT Operations Specialist

1 day ago


Bandung, Indonesia The Software Practice Full time

**IT Operations Specialist**:
We are looking for an IT Operations Specialist who will be a key contributor to our IT and security outcomes, alongside improving employee experiences within the Company.

**Responsibilities**:
- Troubleshooting and resolving TSP staff’s IT challenges (hardware - laptops; software - access to VPN, access to different internal websites etc).- Monitor and maintain the security of our data, networks, VPN and IT hardware.- Assist in set up of new PCs and install and manage software on PCs (local and remote).- Identifying opportunities for improvement and implementing strategic solutions in a reasonable timeframe. This will involve liaising with third party vendors and IT service providers.- Maintenance of system licenses, warranties and any other support agreements.- Development and maintenance of IT documentation including Asset management and tracking, BCP plans.- Organise and implement training for TSP Staff during onboarding (general security best practices, how-tos for usage of software/hardware).- Strong ability to adapt to a rapidly growing business environment (we expect to double in size in the next 12 months).

**Requirements**:
- A diploma or undergraduate degree in ICT, computer science or related fields.-
- Meticulous attention to detail.- Ability to work independently and importantly, move projects to completion.- Familiarity with modern development processes and tools (we’re primarily a software development shop - and familiarity with tools we use is a definite plus).**The role is based in Bandung, Indonesia and on-site presence is required.**

**The following aren’t requirements but would definitely be considered advantageous**:
- Familiarity with Active Directory, Windows Desktop Administration, Networking.- Familiarity with Microsoft 365 - editing access rights policies and implementing controls.- IT security certifications (or experience in IT Sec Ops space) is a plus.



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