Service Reporting Analyst
5 months ago
MAIN DUTIES AND RESPONSIBILITIES
General Accountabilities
- Perform compliance and quality based on defined Operations Maturity Framework by Business Excellence team
- Support Service Management Lead and Account Managers in monitoring incidents, failed service levels are analysed, resolved and followed-up on a timely basis with CBS Tower delivery leads.
- Perform and/or support continuous improvement for Service Management function to improve or automate current way of work and reporting
PERSONAL DEVELOPMENT OBJECTIVES
- Participate in all required training and development programs to ensure competency
- Seek opportunities to improve knowledge, skills, and performance
- Be receptive to developmental feedback and strive to eliminate discrepancies between required competencies and current abilities.
"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"
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